LAGOS TOURISM MINISTRY INAUGURATES SERVICE CHARTER COMMITTEE

The Lagos State Ministry of Tourism, Arts and Culture in its quest to ensure efficient and customer-focused service delivery, has inaugurated a Service Charter Committee.

Speaking at the inauguration, the Permanent Secretary, Ministry of Tourism, Mrs. Abosede Adelaja explained that Service Charter is all about the people making things work and the inauguration became necessary to ensure Lagosians obtain a quick and prompt response to inquiries and services provided by the Ministry.

According to her, “Service Charter is basically about service delivery improvement and Lagos has been the trailblazer; often times everyone looks at us and asks how to go about it”.

She, therefore, called on all staff to embrace the Service Charter ideals while remaining committed and passionate about service delivery in order to ensure the public has a good story to tell about the courteous and prompt services rendered in the Ministry.

Mrs. Adelaja thanked the Office of Transformation, Creativity and Innovation (OTCI) officials and staff of the Ministry present at the event, expressing optimism that positive changes and values will be added to the rating of Lagos Tourism with the infusion of Service Charter ideals.

While tasking the Service Charter Committee members to ensure that all departments and units live up to expectation, the Permanent Secretary spelt out the roles of all Service Delivery Officers and implored members to work together to make the Service Charter a reality in the Ministry of Tourism, Arts and Culture.